Thank you for choosing MR Atlas Artisanal! We are committed to providing you with a seamless and exceptional shopping experience. Below is our detailed shipping policy for your reference:
Processing Time:
- Ready to Ship Orders: Processed within 1-2 business days.
- Custom Made Orders: Processed within 3-6 weeks, depending on customer specifications and products.
Shipping Method:
- We offer free worldwide shipping on all our products.
- All orders are shipped using expedited international shipping services to ensure timely delivery.
Estimated Delivery Times:
- USA: 3-5 business days (Duty-Free)
- EU: 2-4 business days (Reduced Import Tax)
- GULF: 3-5 business days (Reduced Import Tax)
- Worldwide: 3-8 business days
Import Tax:
- USA: All shipments are duty-free.
- EU and GULF: Import taxes are reduced for most countries.
Order Tracking:
- Once your order is shipped, you will receive a shipment confirmation email containing your tracking number. You can use this number to track your order’s progress.
Returns:
- We accept returns within 30 days of the original purchase date.
- Returned items must be unused, in their original condition, with all tags and packaging intact.
- The buyer is responsible for the return shipping costs.
Return Process:
1. Contact Us: Before returning the item, please contact our customer service at support@mratlasartisanal.com to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
2. Packaging: Securely pack the item in its original packaging and include the provided return form and RMA number.
3. Shipping: We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds:
- After receiving and inspecting your return, we will process your refund. Please allow at least 5 business days for the return to be processed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
- We will notify you via email when your return has been processed.
Exceptions:
- For defective or damaged products, please contact us at support@mratlasartisanal.com to arrange for a refund or exchange.
Contact Information:
For any questions or concerns regarding our shipping policy, please contact us at support@mratlasartisanal.com.Thank you for shopping with MR Atlas Artisanal! We appreciate your support and are here to ensure you have the best experience possible.
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This policy integrates elements from various sources to create a one-of-a-kind, customer-friendly shipping policy that emphasizes transparency, efficiency, and customer satisfaction【25†source】【26†source】【27†source】【29†source】.
